SASE ROI Calculator

SASE can save your company a lot of money. Use the industry’s-first SASE ROI calculator to quantify the cost savings you can achieve in services, asset consolidation, and labor when deploying Versa SASE.

SASE ROI Calculator

SASE can save your company a lot of money. Use the industry’s-first SASE ROI calculator to quantify the cost savings you can achieve in services, asset consolidation, and labor when deploying Versa SASE.

Top Energy Firm Achieves Comprehensive “Work-From-Anywhere” with Versa SASE

A large, publicly traded energy company operating in all areas of the oil and gas industry has dramatically simplified their network stack and realized huge cost savings with Versa SASE.

 
Availability and Buying Options in the Emerging SASE Market

EMA evaluates the different SASE vendors and their approaches to architecture, go-to-market, and support for their cloud-delivered and hybrid services.

 
Gartner Magic Quadrant for WAN Edge Infrastructure

Gartner Magic Quadrant report analyzes the various vendors in the WAN edge market and Versa is positioned as a Leader.

Versa Networks - Explained in 1 minute

Learn about the Versa Secure SD-WAN solution in a high-level, one minute overview.

Versa SASE (Secure Access Service Edge)

SASE is the simplest, most scalable way to continuously secure and connect the millions points of access in and out of the corporate resources regardless of location.

 
Versa Secure SD-WAN – Simple, Secure, and Reliable Branch to Multi-Cloud Connectivity

Versa Secure SD-WAN is a single software platform that offers multi-layered security and enables multi-cloud connectivity for Enterprises.

Versa Premier Service Support

Unleash the full potential of your investment.

At Versa Networks, we value the needs of our customers and partners. We strive to make our products best-in-class to assure the highest level of availability for your network and services.

Support questions? Current customers can visit our Support Portal.

We care about you.


Sometimes, incidents arise which require immediate attention. We provide global 24x7 support to urgent needs by providing timely and accurate support. Our global support team comprises of highly skilled engineers who work around the clock to provide high-quality support.

Our goal is to minimize any business downtime by delivering efficient problem resolutions.

With any technology investment, it is critical that you get highly responsive, tailored, and personalized support to help manage critical transitions and maximize product capabilities.

Versa Premier Service support was designed with your needs in mind. With Versa Premier Service, you can get a comprehensive and cohesive offering that includes:

  • Service Manager
  • Designated Tech Support Engineer
  • Site Bring up Assistance
  • Upgrade Assistance
  • Root-Cause-Analysis (RCA)

Versa Premier Services come with self-administered training and certification to enable and empower our customers further.

Support Tailored to Your Needs

At Versa, we believe every enterprise is built differently. Our support isn’t a one-size-fits-all service. Versa provides global 24x7 Standard Support as well as Premier Support services.

Standard Support Premier Service
Time Coverage 24x7 Standard Support + 8x5 Designated L2 TAC Engineer
Email-based Support
Phone-based Support
First Response Time* 60 minutes 30 minutes
Access to Major, Minor, and Service Releases
Access to Documentation
Software Upgrade and Patches
RCA for Critical Outages (Such as P1 Issues) Optional Service
Designated Service Management
Training and Certification Optional Service

*Response times apply for P1 and P2 requests only

Benefits of Versa Premier Support

With Premier Support, we can help you overcome the technical barriers to achieve your business goals. As an extension of your team, we address your objectives even as your business evolves.

Dedicated Support Team

Dedicated Versa support team including a Technical Account Engineer and Customer Service Engineer for all service-related activities and escalations.

Premium Support Experience

Receive help with on-premises, hybrid, cloud, and hosted deployments with a designated expert who provides advice and proactive support whenever you need it.

Rapid Site Deployment Assistance

Gain automatic access to initial site bring-up assistance, enabling customers to get up to speed with VOS. Limited to 4 hours per branch.

Faster Response Time

Get direct responses to your support requests in as little as 30 minutes with designated service management.

Complex Issue Resolution

Enjoy priority access to highly skilled Versa engineers who help solve complex issues quickly, reducing disruptions to your business.

Comprehensive Technical Education

Take advantage of bundled training and certification and enable your engineers to become Versa certified.

Help is on the Way

With Premier Support, we aim to meet the most aggressive SLAs by offering you dedicated members and technical expertise to address any issues:

Customer Support Team

Every incoming phone call is answered by a member of this team. This team creates a service request and collects the necessary information from the customer.

Solution & Support Team

Support requests immediately gets assigned to a member of this team. Engineers start working on cases based on the priority. Critical issues like offline sites, get immediate attention. Resolution time to reported issues range from 1 to 4 business days.

Customer Engineering Team

If an engineer from the Solution & Support team is not able to resolve a problem, it is escalated to this team. Resolution time to reported issue is 1 to 5 business days.

Premier Support Assistance

With Versa Premier support, you now have access to the following dedicated experts:

Service Manager

Your Versa dedicated Service Manager is a named Versa Networks expert resource acting as your single point of contact for all related activities. Responsibilities include but are not limited to support coverage, escalations, operational and logistical coverage, RCA, and more.

Designated TAC Manager

Your Versa Technical Support Manager provides deep technical expertise and troubleshooting and fast resolution for your activities and escalations. Responsibilities include but are not limited to technical troubleshooting, providing upgrade assistance, site assistance, and more.

3 Easy Ways to Get Help

1. Support Webpage

Login to https://support.versa-networks.com/support/login and create a service request, this will help us in providing a faster resolution to incidents reported by you.

2. Phone, Available 24x7
Toll-Free
USA
1-888-498-5810
India
1-800-121-0551
Toll Numbers
USA
+1-909-752-0213
Europe/UK
+44-7441-906651
ANZ
+61-480-030-941
3. E-mail

Send an e-mail to support@versa-networks.com

How Can I Get Started?

Versa Premier Service support is available to customers and partners of all sizes. Contact a Versa sales member for assistance and more information on getting Premier Service today.

Existing Customers and Partners

Versa support resources such as the knowledge base and product documentation are all available via our extension library of content available here: