Current Job Openings

Summary

To accomplish their primary goal of monitoring and troubleshooting computer and telecommunication networks and systems.

Educational Qualification

The candidate must have a Bachelor’s/Master’s degree in IT/ Computers.

Professional Qualification

Expert level certification such as CCNA or equivalent level of experience will be preferred.

Experience

5+ years of relevant experience.

Roles and Responsibilities

• Monitor and take corrective actions for hosted environment.
• Troubleshoot customer reported issues.
• Incident/ticket lifecycle management
• Setting up infrastructure.

Essential Skills

• Should have good understanding of IP Protocol/OSI /TCP stack
• Protocols: BGP/OSPF/IPSec/VPN technologies, CCNA level networking.
• Knowledge of MPLS.
• Experience managing, supporting and deploying network infrastructures.
• Strong ability to diagnose server or network alerts, events or issues.
• Understanding of common information architecture frameworks.
• Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.
• Good oral and written communication skills, and ability to address conflict with others constructively.
• Ability to work in 24x7 rotational shifts.

Desired Skils

• Experience of working in managed services role is added advantage.